Do you have five years + of experience at a start-up company or a small and medium-sized company Project and/or operation Management experience involving multiple internal and external stakeholders in the manufacturing industry or Supply Chain Management? Do you thrive in a fun and innovative company environment that has a unique product line? If so, keep reading!

Our client, a well-known late-stage start-up company within the mobility industry is looking for an After Sales Manager to join their team in the Amsterdam area. The company has raised over US$100 million and developed and marketed cutting-edge products, developing and expanding its MaaS (Mobility as a Service) side of the business, including personal mobility rental service to travellers, and has been determined to keep offering reliable after-sales service to customers. You will play a leading role in the transition from the current distributor-driven after-sales service to establishing a new sustainable operational structure of after-sales service suitable for new sales channel development (Retail & D2C) in Europe, working together with multinational team based in Europe and Asia.


  • Lead the development of a new sustainable operation structure for after-sales by leading and coordinating a cross-functional team of local & global internal & external stakeholders;
  • Become the endpoint of contact for regional and/or new business partners
  • Provide monthly regional operational and project-related reports for controlling and planning purposes;
  • Become a subject matter expert on technical product knowledge;
  • Learn from the headquarters the SOPs (standard operating procedures) of after-sales service;
  • Provide maintenance training to distribution or maintenance partners
  • Supervise distribution or maintenance partners on a regular basis to ensure that consistent after-sales services are offered to end-users by partners
  • Handle incoming technical feedback with the support of the headquarters guidance
  • Support the headquarters root cause analysis on malfunctioning products when needed;
  • Report unsolved technical problems to the headquarters for ultimate solutions
  • Record and analyze data about technical product feedbacks and repair works for continuous improvements.


  • 5+ years of working experience preferably at a start-up company or a small and medium-sized company;
  • Project and/or operation Management experience involving multiple internal and external stakeholders in the manufacturing industry or SCM (Supply Chain Management);
  • English and other language proficiency Dutch, Italian, French German or Japanese in written and verbal communication in business;
  • Strong organisational skills, interpersonal skills and problem-solving skills;
  • Strong desire for personal development and new learnings;
  • Ability to travel incidentally under regular or pandemic (Covid-19) circumstances.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.

Privacy Notice: In order to apply for this vacancy you must submit your personal information to Octagon Professionals. Octagon Professionals will collect, use and process your personal information as mentioned in our Privacy Policy. Our policy and processing of your personal information are compliant with the GDPR.

Job Information

Job Reference: BBBH2333_1652980200
Salary From: £
Salary To: £
Job Industries: International & EU Organizations
Job Locations: Amsterdam area
Job Types: Permanent
Job Skills: Mobility

Apply now

Octagon Recruitment

Recruitment Team

+31 (0)70 324 9300