Do you have five years + of experience at a start-up company or a small and medium-sized company Project and/or operation Management experience involving multiple internal and external stakeholders in the manufacturing industry or Supply Chain Management? Do you thrive in a fun and innovative company environment that has a unique product line? If so, keep reading!

Our client, a well-known late-stage start-up company within the mobility industry is looking for an After Sales Manager to join their team in the Amsterdam area. The company has raised over US$100 million and developed and marketed cutting-edge products, developing and expanding its MaaS (Mobility as a Service) side of the business, including personal mobility rental service to travellers, and has been determined to keep offering reliable after-sales service to customers. You will play a leading role in the transition from the current distributor-driven after-sales service to establishing a new sustainable operational structure of after-sales service suitable for new sales channel development (Retail & D2C) in Europe, working together with multinational team based in Europe and Asia.

Responsibilities:

  • Lead the development of a new sustainable operation structure for after-sales by leading and coordinating a cross-functional team of local & global internal & external stakeholders;
  • Become the endpoint of contact for regional and/or new business partners
  • Provide monthly regional operational and project-related reports for controlling and planning purposes;
  • Become a subject matter expert on technical product knowledge;
  • Learn from the headquarters the SOPs (standard operating procedures) of after-sales service;
  • Provide maintenance training to distribution or maintenance partners
  • Supervise distribution or maintenance partners on a regular basis to ensure that consistent after-sales services are offered to end-users by partners
  • Handle incoming technical feedback with the support of the headquarters guidance
  • Support the headquarters root cause analysis on malfunctioning products when needed;
  • Report unsolved technical problems to the headquarters for ultimate solutions
  • Record and analyze data about technical product feedbacks and repair works for continuous improvements.

Requirements:

  • 5+ years of working experience preferably at a start-up company or a small and medium-sized company;
  • Project and/or operation Management experience involving multiple internal and external stakeholders in the manufacturing industry or SCM (Supply Chain Management);
  • English and other language proficiency Dutch, Italian, French German or Japanese in written and verbal communication in business;
  • Strong organisational skills, interpersonal skills and problem-solving skills;
  • Strong desire for personal development and new learnings;
  • Ability to travel incidentally under regular or pandemic (Covid-19) circumstances.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.

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Job Information

Job Reference: BBBH2333_1652980200
Salary:
Salary From: £
Salary To: £
Job Industries: International & EU Organizations
Job Locations: Amsterdam area
Job Types: Permanent
Job Skills: Mobility

Apply now


Octagon Recruitment

Recruitment Team

+31 (0)70 324 9300