Are you a Customer Support Representative professional, customer-oriented, and targeted on finding the right solutions using modern CRM and telephony technology? Are you an authentic, energetic individual with a can-do mentality and the ability to drive growth ambition?
If so, then read on!

Our client, a global leader in data, applications, and services for insurance and automotive, is looking for a Customer Support Representative to support its continuing growth in Spain. Would you like to join this international and purpose-driven team? Apply today and let us know that you are interested!

Responsibilities:

  • Troubleshoot and resolve issues for customers relating to Solera software by providing advice and expert knowledge over phone, email, chat, and web channels;
  • Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets;
  • Communicate clearly and effectively both internally and externally;
  • Accurately record all customer contact and outcomes within designated software;
  • Escalate calls or cases in a timely and appropriate manner in line with SLAs in place, documenting enhancements to drive continuous improvements;
  • At all times adhere to the working processes and procedures for the department and of Solera;
  • Contribute to and maintain knowledge base articles and documents ;
  • Take responsibility for all duties relating to compliance procedures, especially data security.

Requirements:

  • At least 1-2 years of experience and a track record of delivering high-quality customer service in a customer-focused environment, preferably a contact centre;
  • Experience of working in a technical or software support capacity would be ideal;
  • Experience with CRM and telephony systems beneficial (preferably Sales force Service Cloud and Genesys);
  • IT qualifications/degree educated would be an advantage but are not essential;
  • Analytically and naturally inquisitive with good questioning skills and good attention to detail;
  • Able to communicate well and build rapport with people at various levels of a business;
  • A desire to go the extra mile for customers and take personal responsibility for resolving issues;
  • Fluent languages skills in English, Flemish/German;
  • High learning agility and ability to apply knowledge learned;
  • Automotive and/or insurance experience is beneficial but not essential.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international markets. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customised to individual client needs.

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Job Information

Job Reference: BBBH2339_1653489228
Salary:
Salary From: £
Salary To: £
Job Industries: Professional Services
Job Locations: International locations
Job Types: Permanent
Job Skills: customer support, customer services

Apply now


Octagon Recruitment

Recruitment Team

+31 (0)70 324 9300