Do you have experience in procurement or order fulfillment experience within the healtcare industry?

Would you like to join a great team that makes a real difference in global health supply chain? If yes, ready further!

Our client is a subsidiary of one of the leading international health consultancy organizations in the US. They help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking.

Responsibilities:

Procurement and Order Administration

  • Act as a product expert, as requested, to ensure that all products ordered meet the funder/client’s procurement and quality policy on product, availability, and other product’s quality consideration.
  • Manage the timely procurement processes and order fulfillment processes, as appropriate per project or category, including screening, developing price estimates, and purchase orders.
  • Proactively identify issues with day-to-day procurement and ordering processes and resolve and/or communicate the issues to management in a timely manner, as needed.
  • Coordinate and monitor operational requisitions management with vendors, including responsiveness to quotations, and contribute to the continuous review of vendor’s operational order management performance.
  • Lead the troubleshooting of procurement and/or order-related challenges define and implement corrective action in case of irregularities working closely with the Manager.
  • Act as a liaison with the Strategic Supply Chain, Supplier Engagement, Client Services, and Logistics Units to ensure smooth progression of required changes to orders.
  • Lead and/or coordinate team functions and performance as required.

Client Relationship Management

  • Provide proactive customer service while acting as primary point of contact for procurement and order fulfillment, including request for quotations with the client, principal recipients, vendors and other stakeholders.
  • Work collaboratively with the vendors, funder/client, internal and external units, and partner organisations on procurement and order fulfillment issues.
  • Ensure orders are proactively managed with the vendors, including timely confirmation.
  • Proactively identify procurement or order fulfillment activities potentially impacting client’s and/or the project’s ability to perform its duties and advise the necessary stakeholders.
  • Handle procurement and/or order fulfillment related incidents; log incidents into client’s Incident Management System, provide inputs for incident investigation and contribute to the resolution within incident set timelines.

Administration

  • Maintain system-related changes required on requisitions, price quotes and/or purchase orders throughout the procurement or order fulfillment process in coordination with funder/client and/ or Sourcing & Procurement, Client Services & Procurement, and Logistics Specialists.
  • Maintain and update ERP system at an order level to ensure internal data accuracy and external reporting are optimal.
  • Adhere to established procurement policies and standard operating procedures, identify opportunities for continuous improvement, and provide backup coverage as needed.
  • Perform procurement and order fulfillment duties in a transparent and ethical
  • Seek and identify opportunities for improvements in the operational processes and daily activities.
  • Create and contribute to the development of work-instructions and standard operating procedures.
  • Document and share all relevant information concerning procurement and order fulfillment knowledge.
  • Oversee day to day execution and act as an escalation point for exceptions for the client services & procurement specialists within the category; coach and mentor team members and support team member development and training in good procurement practice.
  • Act as the subject matter expert by developing and sharing procurement and order fulfillment knowledge.
  • Provide input into RFI and RFP responses, as requested.
  • Manage projects as needed to enhance operational work flows and procurement/order fulfillment.

Qualifications

  • Bachelor’s Degree in procurement, public health, or other related area or equivalent experience.
  • 5+years of procurement or order fulfillment experience required.
  • Experience with ERP or other supply chain management system required.
  • Project management experience.
  • Experience in the international, public health sector and procuring or ordering rapid diagnostic or medical equipment is preferred.
  • Experience in the international and/or pharmaceuticals sector is a plus.
  • Previous experience working with international donor agencies, preferred.
  • Experience working in a developing country a plus.
  • Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Preferably advanced user level of Excel.
  • Fluency in English is required, other languages (French, Spanish, Portuguese) a plus.
  • Previous client relations or customer service experience required.
  • Strong interpersonal skills with client relations and customer service experience and an ability to work across disciplines and in diverse locations internationally
  • Willingness and availability to travel, and perform other duties as needed.
  • Must be eligible to work in the Netherlands.

Job Information

Job Reference: BBBH2279_1646649191
Salary:
Salary From: £
Salary To: £
Job Industries: Transport & Logistics
Job Locations: Utrecht area
Job Types: Permanent
Job Skills: Procurement , health products, RFQ

Apply now


Octagon Recruitment

Recruitment Team

+31 (0)70 324 9300