IT Technical Consultant, ITSM

We are looking for an experienced Technical Consultant with strong expertise in IT Service Management and Endpoint Management. You will support customers in optimizing their service delivery processes, improving endpoint security, and implementing modern UEM and ITSM solutions.

In this role, you will act as a trusted technical advisor for customers. You will deliver product demonstrations, guide clients through proof-of-concepts, and help organizations strengthen and streamline their IT operations.

Key Responsibilities:

• Engage customers to understand their IT service workflows and endpoint management requirements.

• Deliver tailored product demonstrations, technical presentations, and proof-of-concept configurations.

• Translate customer needs into effective ITSM, UEM, and endpoint security solution designs.

• Support pre-sales activities, including RFP/RFI responses and technical clarifications.

• Participate in implementations, onboarding, and adoption of IT service management and endpoint management tools.

• Provide technical feedback to product teams to improve features and customer experience.

• Represent the company at industry events, webinars, user groups, and conferences.

• Stay up to date with new product developments, ITIL frameworks, and market trends.

Required Skills & Competencies:

• Hands-on experience with one or more of the following: ServiceNow, Intune, Ivanti, VMware AirWatch, Jamf Pro, CrowdStrike, Microsoft Defender, SentinelOne, TopDesk, or JIRA.

• Understanding of endpoint security, EDR/EPP, MDM, patching, and device lifecycle management.

• Strong analytical and problem-solving abilities.

• Excellent communication skills and confident in presenting to both technical and non-technical audiences.

• Professional proficiency in English and Dutch.

• Ability to guide customers through technical decision-making and solution design.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.

• 5-8 years of experience in IT Service Management, Endpoint Management, or Service Delivery.

• Understanding of ITIL v3/v4, ISO 20000, and Agile methodologies.

• Experience with ITSM or UEM implementations (ServiceNow, Intune, Ivanti, AirWatch, Jamf, TopDesk, or similar).

We offer:

• Attractive remuneration package.

• Up to 30 vacation days and an additional 12 public holidays based on a 40 hour working week.

• Pension contribution to a tailor-made pension scheme.

• Training, certification support, and continuous professional development.

• An international working environment with strong collaboration across teams.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 38 years of experience in the European and international market. Our large network of professionals across multiple functional areas, and multinational team provide flexible solutions customised to individual client needs.

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