We are looking for a Service Manager who will join the Octagon Professionals projects team at the European Space Agency in Noordwijk (ESTEC). The Service Manager will manage numerous tasks, supporting the Business Unit Controlling Office and Project Management Support Offices for the ESA Directorate Earth Observation Program. If you are passionate about the Space industry and would like to join an international environment, read more and apply today!

The position is full-time with a fixed term contract until 31.12.2026 with the possibility of an extension.

As Service Manager, you will focus on managing a diverse team comprised of 25-35 staff members covering both technical and administrative skills, divided over the following areas:

  • Support the establishment, maintenance and execution of Configuration and Document Management (CADM) processes
  • Provision of documentation processing and control tasks (‘documentalist’ services)
  • Provision of Project Review Administration support.
  • Provision of general administrative support.
  • Support to the Business Unti controller and Project Controller in provision of procurement/purchase orders and contracts services.
  • Provision of project planning and scheduling support.
  • Provision of training support for several ESA software tools and systems

The qualifications and experience requirements are:

  • Required education background: Master’s degree or equivalent qualification, relevant to the role
  • Minimum relevant experience: 4 years.
  • Proven experience in managing a service.
  • Good knowledge of the D/EOP’s programs.
  • In-depth knowledge of the documentation management system Polaris, in ESA- p (ESAs ERP system), EROS (Risk Management software) and/or ESA Star (ESAs tendering and registration system) is an asset.
  • Knowledge of ITAR and EAR regulations.
  • Familiarity with ESA Project Review related working procedures in Earth Observation programs is an asset
  • Good command of English language both written and spoken; knowledge of French or another EU member state language would be an advantage.
  • Proven experience in providing a customer-oriented service in a senior capacity.
  • Demonstrated customer and service-oriented personality.
  • Knowledge of supporting a project-oriented environment is an asset.
  • Ability to establish positive and constructive working relationships with team members and other colleagues within and outside of D/EOP, service orientation, and ability to interface with senior management.

We offer:

  • Attractive remuneration package.
  • Up to 30 vacation days & additional 12 public holidays based on the 40h working week.
  • Advice from our Learning & Development Specialist on most suitable training/courses.
  • Extra budget and up to 5 extra days off for your professional development.
  • Pension contribution to a tailor-made pension scheme.
  • Yearly subscription to the ESTEC gym facilities and a swimming pool.
  • Assistance with relocation in case you are moving to The Netherlands from abroad.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customised to individual client needs.

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Job Information

Job Reference: BBBH2567_1710157684
Salary From: £
Salary To: £
Job Industries: Aerospace / Aviation
Job Locations: The Hague area
Job Types: Permanent

Apply now

Octagon Recruitment

Recruitment Team

+31 (0)70 324 9300